HK Clip In Hair™ Exchange Policy & No Quibble Refund Garantee

Simply put: If you're not satisfied you're covered by our 'no questions asked' money back garentee!

Click here for two great reason as to why we are so confident in our product!

Due to strict U.K. hygiene laws we can only offer an exchange or refund for extensions that have not been opened are unused and in their original brand new condition.

In the case of an exchange -

- A form of recorded and tracked postage must be used with the post date showing that you returned the items within 10 days of purchase (even if the post service takes two weeks to get them back you are still covered by the postdate).

- Please include an email or enclosed letter with your name, address and transaction number. 

- To exchange for a different colour it is important that you enclose a sample of your hair for colour matching or specify the colour you would like before hand.

- You will not be required to pay additional postage for your first exchange.

The return address is:

HK Hair Extensions c/o CMHeaven

Sea Bank Lofts

Mardy Road

Rumney

Cardiff

South Glamorgan

United Kingdom

CF3 2EH

In the case of a refund:

- A form of recorded and tracked postage must be used with the post date showing that you returned the items within 10 days of purchase (even if the post service takes two weeks to get them back you are still covered by the postdate).

- Please include an email or enclosed letter with your name, address and transaction number.

The return address is:

HK Hair Extensions c/o CMHeaven

Sea Bank Farm

Mardy Road

Rumney

Cardiff

South Glamorgan

United Kingdom

CF3 2EH

To cover administration, postage and paypal charges a deduction of your refund amount may be made.

From time to time there may be a change in the quantity of wefts per set of full head extensions, however, the quantity of hair (number of hair strands/weight of hair) will always remain the same. Less wefts doesn't mean you get less hair, they are just arranged in a different order.  The value of your extensions is determine by weight and density of hair, HeadKandy full head extensions are always thick, full and never less than 100 grams in weight. 

Once your items are received a refund will be actioned via the same method by which your original purchase was made.